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Payment Choices
For online, fax and phone orders we accept Visa, Master Card, American Express, and Discover.
Sales Tax
Orders sent to Florida will automatically be charged 7% sales tax. Other USA and International destinations are not charged sales tax.
Shipping & Delivery
When you select standard shipping, your order will be sent to you via UPS Ground. We recommend this method as many intelligent lighting systems can be costly to ship on fast shipping services, depending on weight.
For an additional charge, you can select a specific shipping method. Orders which contain individual items that weigh over 75 lbs (shipping weight) may be subject to a shipping surcharge. Please call or email with questions about shipping surcharge before you order.
Orders are typically processed within 24-48 hrs, please note that we ship Monday through Friday, excluding US Government holidays. Backordered items ship as soon as they are available from the manufacturer. Orders can take up to 4 - 6 weeks for custom fixtures depending on availability and manufacturer processing times.
Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to idesign Lighting LLC for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling plus a 15% restocking fee. These charges include shipping to and from idesign LLC or to the manufacturer, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.
Order Delivery & Backorders
Our goal is to ship your order immediately and completely. All orders are processed within 24-48 hrs and email notification will be sent regarding backorders. You will be contacted by email if the item has become discontinued or is long term out of stock. If after one month we are unsuccessful in obtaining an ordered item, we will inquire to cancel the item off of your order and credit your account. Please notify customer service prior to cancellation if you wish to extend a back order beyond 30 days.
All customers outside of the USA will be contacted by email if an item is out of stock to allow you to determine if you want the order shipped or held until the item becomes available. You may also contact us to cancel a backordered item at any time and receive an immediate refund.
Once an order is in 'Warehouse Processing' status it cannot be cancelled. This includes any order which has already been shipped, or 'Shipping'.
After receiving a shipment, please check all contents against the packing slip before discarding box and packing material. The customer is responsible for tracking shipments.In the event a shipment does not arrive, we need to be notified no later than 2 weeks from the recorded delivery date. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company.
Customers are only charged one shipping charge and will not be charged additional shipping to send out backordered items. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.
Order Status & Tracking
You will be sent confirmation of your online order within 24-48 hours of receipt of your order. When your order ships, you will also be sent a package tracking number with instructions on how to track your package. If you do not receive an email confirmation please call idesign LLC or send an email to sales@idesign-lighting.com
Privacy
Your personal information is safe with idesign Lighting LLC and our manufacturers. We use the information you provide to fulfill your order. We do not sell your name, email address or physical address.
Legal Disclaimer & Term of Use
By using this site, you signify your assent to these terms of use. If you do not agree to these terms of use, please do not use the site.
Trademarks
idesign LLC and all page headers, custom graphics and button icons are service marks and trademarks of idesign and our manufacturers and vendors. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
All project install photos provided on this site are property of idesign and idesign Lighting LLC and may not be used for other resources unless permission has been given soley by idesign LLC.
Disclaimer
Idesign LLC provides this site and its contents on an "as-is" basis. Price and availability information is subject to change without notice. We will provide the most up-to-date information and product availability as it is provided by our manufacturers.
Limitation of Liability
Except as specifically stated on this site, neither idesign LLC nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.
Other
This agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to choice of law rules. If any provision of this agreement shall be unlawful, void, of for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
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